About Us

At Universal Resolution Group (URG), we help businesses scale smarter by providing reliable, cost-effective Call Center and Business Process Outsourcing (BPO) solutions. Our mission is simple: to empower companies to focus on growth while we handle the heavy lifting of customer support, lead generation, appointment setting, collections, back-office operations, and more.

We specialize in connecting businesses with high-performing global talent at a fraction of the cost of in-house teams. By leveraging our trusted outsourcing network, we help clients reduce overhead, increase efficiency, and stay competitive in today’s fast-moving market.

Whether you’re a small business looking for your first virtual assistant or a mid-sized company needing 100+ dedicated agents, URG provides flexible solutions tailored to your needs.

With our arbitrage outsourcing model, we take the complexity out of vendor selection, recruitment, and management—so you get the best talent at the best value without the risk or hassle.

Our Core Services Include:

• Inbound & Outbound Call Center Solutions

• Customer Service & Retention Programs

• Lead Generation & Sales Support

• Collections & Accounts Receivable Management

• Appointment Setting & Scheduling

• Virtual Assistants & Admin Support

• Back-Office & Specialized BPO Functions

At URG, we’re more than just an outsourcing company—we’re your strategic partner in growth.

Our Services

At Universal Resolution Group (URG), we provide scalable Call Center and Business Process Outsourcing (BPO) solutions that help businesses reduce costs, improve efficiency, and deliver exceptional customer experiences. Whether you need front-end customer support or back-office operations, we customize solutions to fit your business needs.

1. Customer Service & Support

24/7 multi-channel support (phone, email, chat, social media)
Skilled agents trained in empathy, problem-solving, and brand representation
Scalable teams that grow with your business

Benefits:

• Increase customer satisfaction and retention

• Ensure fast response times with round-the-clock coverage

• Free your team to focus on core growth

2. Lead Generation & Sales Support

Outbound calling, appointment setting, and warm transfer campaigns
Database management and CRM integration
Upselling & cross-selling strategies

Benefits:

• Fill your sales pipeline with qualified leads

• Boost revenue with proven conversion strategies

• Lower cost per acquisition compared to in-house teams

3. Accounts Receivable & Collections

First party and third-party collection support
Compliance-driven, professional debt recovery
Payment reminders, settlement negotiation, and dispute resolution

Benefits:

• Recover more revenue with lower overhead

• Maintain brand reputation through professional handling

• Reduce bad debt write-offs

4. Virtual Assistance & Back-Office Support

Data entry, research, scheduling, and reporting
Bookkeeping and administrative support
HR and payroll outsourcing

Benefits:

• Cut labor costs by up to 70%

• Improve operational efficiency

• Scale without adding in-house overhead

5. Technical Support (Tier 1 & Tier 2)

Helpdesk and troubleshooting support
Software onboarding and training assistance
Remote diagnostics and escalation protocols

Benefits:

• Enhance customer trust with reliable tech support

• Improve product adoption and reduce churn

• Free up internal IT teams for higher-level projects

6. Specialized Industry Solutions

Real Estate: Appointment setting, property management support
Healthcare: Patient scheduling, billing assistance, telehealth support
Financial Services: Loan processing, customer verification, KYC compliance
E-commerce: Order management, returns processing, live chat support

Benefits:

• Industry-specific expertise for tailored solutions

• Flexible workforce trained in compliance requirements

• Seamless integration with your existing systems.

• Why Choose Universal Resolution Group?

  • U.S.-based management with global delivery teams

  • Flexible pricing models: per seat, per hour, or per outcome

  • Proven track record of delivering measurable ROI

  • Rapid scalability — from 5 seats to 500+ seats