FAQ

1. What is Business Process Outsourcing (BPO)?
BPO is when a company contracts out specific tasks or processes—like customer service, lead generation, or back-office work—to a third-party provider. This reduces costs and allows your business to focus on its core strengths.

2. Why should I use URG instead of hiring my own call center overseas?
We remove the risk, time, and complexity of finding, training, and managing offshore staff. Through our arbitrage model, you get access to pre-vetted talent, lower rates, flexible scaling, and a single point of accountability.

3. What industries do you serve?
We serve a wide range of industries including finance, healthcare, e-commerce, real estate, insurance, logistics, professional services, and more. If your business uses phones, back-office, or customer engagement—we can help.

4. How much does outsourcing with URG cost?
Pricing depends on the number of seats, type of service, and level of specialization required. Generally, outsourcing through URG can save you 40%–70% compared to hiring in-house or managing offshore teams directly.

5. How quickly can I get started?
Depending on your needs, we can launch a small campaign in as little as 7–10 days. Larger-scale deployments (50–100+ seats) may take longer due to recruitment and training requirements.

6. Can I scale up or down as needed?
Yes. Flexibility is one of our biggest advantages. Whether you need one dedicated VA or an entire team of 200 agents, we help you scale seamlessly based on demand.

7. Where are your outsourcing partners located?
Our strongest partnerships are in the Philippines, India, and Latin America, regions known for high-quality talent, English fluency, and cost efficiency.

8. How does URG ensure quality and compliance?
We partner only with vetted, established operators who meet global standards in data security, compliance, training, and reporting. We also provide continuous monitoring and performance reviews.

9. What makes URG different from other outsourcing providers?
Unlike traditional BPOs, we’re not tied to one center or one region. We work as a global outsourcing broker and partner, giving you access to the best talent worldwide—matched to your budget, industry, and goals.

10. How do I get started?
Simply book a consultation with our team. We’ll assess your needs, design a solution, and introduce you to the right outsourcing partner so you can start saving time and money immediately.