FAQ
What does Universal Resolution Group LLC do?
We are a business consulting firm specializing in revenue growth, customer retention, and workforce optimization. We help businesses improve profitability, reduce churn, enhance employee engagement, and scale operations effectively. Our AI voice agents use natural language processing and neural voice technology to handle phone calls automatically. It can manage customer support, sales calls, appointments, and more, working 24/7 to support your business operations.
What industries do you work with?
We serve a wide range of industries, including:
Automotive Dealerships & Services
Manufacturing & Distribution
Healthcare & Senior Living
B2B & Consumer Services
Technology & SaaS
Logistics & Transportation
Construction & Real Estate
Hospitality & Institutional Facilities
Financial Services & Insurance
Professional Services (Law, Consulting, Accounting)
Energy & Utilities
How does your consulting process work?
Our consulting approach follows a structured process:
Initial Discovery Call – Understanding your challenges and business goals.
Business Diagnosis & Strategy Session – Identifying key opportunities and problem areas.
Customized Action Plan Development – Creating tailored strategies for revenue growth, retention, and optimization.
Implementation Support – Assisting with execution through hands-on guidance, training, and process improvements.
Ongoing Performance Tracking – Measuring success and making necessary adjustments.
How does your firm differ from larger consulting firms?
Unlike large firms that focus on high-level strategy, we provide both strategy and execution. Our approach is:
✔ Practical & Actionable – We ensure real-world application, and AI technology, not just reports.
✔ Tailored for Small and Mid-Sized Businesses – Offering affordable, high-impact solutions.
✔ Faster, More Personalized Engagement – No bureaucracy, just results-driven consulting.
Do you offer one-time consulting or long-term partnerships?
We provide both:
One-Time Strategy Sessions – Perfect for companies needing quick insights and strategic direction.
Ongoing Consulting Engagements – Designed for businesses seeking continuous support, implementation assistance, and performance optimization.
How do you measure success?
We track Key Performance Indicators (KPIs) based on the specific project, including:
Revenue Growth – Increase in sales and profit margins.
Customer Retention – Lower churn rates, higher customer lifetime value.
Employee Retention & Performance – Improved engagement and reduced turnover.
Operational Efficiency – Streamlined processes and cost reduction.
What are your consulting fees?
Pricing depends on the scope of work, company size, and duration of engagement. We offer:
Hourly & Project-Based Pricing – For short-term consulting needs.
Retainer-Based Models – For businesses requiring long-term strategy and implementation.
Performance-Based Fees – In some cases, we align fees with measurable business outcomes.
To get a custom quote, schedule a free consultation.
How quickly can we see results?
Results vary depending on the scope of work. Some businesses see immediate improvements in sales, retention, or operations within the first 60-90 days, while larger transformations take 3-12 months.
Do you provide training for our employees and leadership team?
Yes! We offer:
Workshops – Leadership, sales, and customer retention strategies.
Employee Training Programs – Tailored sessions to enhance performance.
Executive Coaching – 1-on-1 or team coaching to drive high-impact decision-making.
What is Universal Resolution Group and how does it work?
Universal Resolution Group is a Growth Consulting platform that uses advanced AI voice agents and workflows to increase customer retention and increased revenues. Our AI voice agents use natural language processing and neural voice technology to handle phone calls automatically. It can manage customer support, sales calls, appointments, and more, working 24/7 to support your business operations.
How natural do the AI voices sound?
Our AI voices are powered by state-of-the-art neural technology, making them incredibly natural and human-like. They can express emotions, adjust tone, and maintain natural conversation flow, making it difficult to distinguish them from human voices.
What languages are supported?
Universal Resolution Group supports 30+ languages and accents, including English, Arabic, Spanish, French, German, Japanese, Chinese, and many more. Each language features natural, native-speaking voices with proper accents and cultural nuances.
Can I customize how the AI agent handles calls?
Yes! Our proprietary prompt builder allows you to fully customize your AI agent's behavior, responses, and conversation flow. You can set specific scripts, rules, and handling procedures for different types of calls.
How does billing work?
We offer flexible pricing plans based on your usage needs. You're only charged for actual call time used, with no hidden fees. All plans include full access to our features, with pricing tiers based on advanced white labeling features.
Is there a limit to concurrent calls?
No, Universal Resolution Group can handle unlimited concurrent calls. Your AI agents can manage multiple conversations simultaneously, ensuring you never miss an opportunity.
How secure is the platform?
We implement bank-level security measures, including end-to-end encryption, secure data storage, and compliance with major privacy regulations (GDPR, CCPA, etc.). Your data and conversations are always protected.
Can I integrate with my existing CRM tools?
Yes! We offer 3000+ integration options with popular CRMs, helpdesks, and business tools. This includes Salesforce, HubSpot, Zendesk, and many more. Custom API integration is also available.
What kind of reporting and analytics does Universal Resolution Group provide?
Our comprehensive analytics dashboard provides detailed insights into call performance, success rates, conversation quality, and more. You can track KPIs, generate custom reports, and export data for further analysis.
How do we get started?
✔ Step 1: Book a free consultation.
✔ Step 2: We assess your business needs and propose a strategy.
✔ Step 3: Once agreed, we begin implementing solutions to drive results.
📞 Call us: 877-707-3301
📩 Email us: info@universalresolutiongroup.com
🌐 Visit us: www.universalresolutiongroup.com
Our Locations
Universal Resolution Group serves businesses nationwide.