Why Outsource Customer Service?

As a third-party customer service company, we help some of the world’s best companies with their customer service operations. We are more than a team of professionals who answer your calls all day; instead, we act as an extension of your business, tending to your customers and helping to deliver a positive overall experience.

Outsourcing customer service means you can:

• Get higher revenue

• Focus on your core business

• Increase your efficiency and competitiveness

• Get access to skilled expertise

• Cut costs and save BIG

• 24/7 Support and Respond

  Your in-house team might not be available 24/7 but this isn’t the case when you use Universal Resolution Group. We are proud to offer 24/7 customer service on behalf of your business and we’re here to tend to your customers whenever they need assistance.

• Professional Care

  Our professional teams are dedicated to providing top-of-the-line customer service to give your business a competitive edge. We have the expert skills in your area of expertise to help you achieve incredible quality and proficiency in your customer service offerings.

• Saving Money & Resources Service

  One of the main advantages of outsourcing your customer service efforts is the fact that you won’t have to hire additional client service staff. We eliminate the need for these excessive costs while allowing your team to focus on their own work.

• Omnichannel Support

  Regardless of how your customers prefer to interact with you, rest assured that our talented team will be there for them. This is an important part of making sure that your customers have a positive experience and that they feel comfortable. Our outsourced omnichannel customer experience management services include:

  • Chat

    Customers will always be able to reach you via live chat on your site.

  • Phone

    We can handle incoming phone calls and direct them accordingly.

  • Email

    All emails will be addressed in a timely manner.

  • Social Media

    Direct messages and comments will always get an answer.

You Don't Have to Change Your Customer Service Software

If you currently have customer service software that you use, you won’t need to change it just because you hire our team. All of our customer service professionals specialize in industry-approved customer service software, so the transition will be a breeze. Continue to use your CRM as you have been and we will adapt!