We Offer Unique Services for Small Businesses

As a small business, you must go above and beyond to meet and surpass customer expectations. Here are some reasons we're seen as one of the top call center services.

• 24/7 Customer Support
  Our call center for small business owners can provide non-stop customer support so no matter when your customers need you, they'll get the best possible care.

• Inbound and Outbound Call Handling
  Our call center agents can professionally handle both incoming calls and outbound services efficiently as well as handle call routing as needed.

• Help Desk Support
  If prospective customers have particular questions about your products or services, they can interact with our help desk support team to chat with one of our qualified live agents.

• Multichannel Support (Email, Chat, Social Media)
  Customer relationships aren't built on one platform. Our contact center provides custom solutions tailored to the channels that you need such as live chat, email, text, phone calls, and more.

• Lead Generation
  We streamline lead generation for small businesses by outsourcing, connecting them with expert teams to efficiently target potential customers, and maximizing sales opportunities while saving internal efforts.

Comprehensive Call Handling Services for the Insurance Industry

Customer calls in the insurance agency are a breeze for our team. We have successfully handled countless customer interactions and telephone support for small businesses in the insurance industry.

• Customer Inquiry Calls
  Handling all types of customer inquiries - about your products, services, pricing, etc.

• Order Placement & Tracking Calls
  Taking customer orders and providing updates on shipment and delivery status.

• Complaint Handling Calls
  Receiving and resolving customer complaints in a professional and timely manner.

• After Hours Support Calls
  Offering 24/7 support to ensure that your customers can reach out anytime they need assistance.

• Feedback & Survey Calls
  Collecting valuable customer feedback and conducting surveys to help you improve your business.

• Upselling and Cross-Selling Calls
  Capitalizing on customer interactions to upsell or cross-sell your products or services to boost your sales.

Our Value Proposition

• Affordable Rates for Small Businesses
  Rather than stressing about the costs of your own call center, see how you can reduce costs with our small business outsourcing service.

• Experienced and Well-Trained Agents
  Our specialty answering service doesn't sacrifice quality. All of our agents are highly trained and have a deep understanding of the insurance industry.

• Excellent Customer Service Ratings
  Our call center solutions are designed to improve your level of customer service and ensure that your small business leaves a positive impression on your customers.

Quick Scaling as per Your Needs
As your company grows, your answering service needs to scale alongside it. Universal Resolution Group can quickly scale to meet the demands of your growth.